Bringing it back
Because every order goes through our partner store, returns, refunds and replacements go back the same way. One account, one order history, one returns button.
Arrived broken or incomplete
Open your orders at the partner store, choose the juicer and pick the replacement or refund option. Missing a cone or half of the lid? Say so in the reason — it's usually the quickest fix.
Not what you expected
Changed your mind, or your fruit turned out too big for the cup? Start a return within the partner store's return window for a refund.
Cracked later
If a part fails in normal use after the return window, contact the seller through the partner store order page — it keeps the whole conversation attached to your purchase.
Before you send it back
- White cone wobbling? Lift the pink cone off first — only one cone sits on the cup at a time.
- Fruit skidding? Cut it across the middle and cap it with the lid before you twist.
- Juice backing up? Rinse the basket — dried pulp blocks the small holes.
Still stuck? Write to contact@lechinusa.com with your order date and a photo — we'll point you to the right fix.